What should you do if a customer is being disruptive?

When faced with a disruptive customer, the most effective approach is to calmly address the situation. Approaching the customer in a calm manner allows for de-escalation of potential tension and shows that you are committed to resolving the issue rather than escalating it further. This can help in understanding the customer's perspective and issues, which can sometimes lead to a peaceful resolution.

Involving a manager if necessary is also important, as they are often trained to handle more complex or difficult situations and can provide additional support. This method not only fosters a positive environment but also demonstrates to other customers that management takes disruptions seriously while handling them professionally.

By choosing this approach, you maintain a level of professionalism and protect the enjoyment of other guests, showing that you value the experience of everyone present.