What should servers know about drink specials?

Servers should have a thorough understanding of the standard procedures and limitations for each drink special because this knowledge directly impacts their ability to provide accurate service and ensure compliance with any relevant policies or legal regulations. Understanding the procedures allows servers to effectively communicate what the special includes, the pricing structure, and any constraints, such as time limits or restrictions on locations where the special can be applied.

Knowing the limitations helps in managing customer expectations and preventing misunderstandings that could lead to dissatisfaction or disputes over charges. For example, if a drink special is limited to certain hours or specific variations of a drink, the server needs to communicate this clearly to avoid confusion. This level of knowledge contributes to better customer service, enhances the overall experience, and helps maintain operational efficiency within the establishment.

While understanding drink sizes, customer opinions, and the history of drinks can be beneficial, it is the procedures and limitations that play a critical role in the day-to-day operations of serving customers while ensuring adherence to the established promotional frameworks.