What should be done if a customer attempts to order alcohol while showing signs of intoxication?

When a customer shows signs of intoxication and attempts to order alcohol, the appropriate action is to refuse service and explicitly inform them of the reason. This is grounded in responsible alcohol service practices aimed at ensuring the safety and well-being of all patrons. By refusing service, staff help prevent potential harm that could arise from excessive alcohol consumption, such as impaired judgment or health risks.

Informing the customer about the refusal is essential as it provides clear communication and helps the customer understand the reasons behind the action. This transparency can de-escalate any potential frustration and fosters a positive environment, as it signals that the establishment takes responsible service seriously.

Offering alternatives, such as food or non-alcoholic beverages might seem like a solution, but it does not address the core issue of the customer being intoxicated. Serving them half servings or asking them to leave immediately can also lead to negative experiences or confrontational situations. Therefore, refusing service and clearly communicating the reason is the best practice in this scenario.