What should a server do when a customer complains about their drink?

Listening to the customer's complaint, apologizing, and offering to replace or modify the drink demonstrates a commitment to customer service and satisfaction. By actively engaging with the customer’s concern, the server acknowledges their issue and shows empathy. This approach not only addresses the immediate problem but also helps to build rapport and trust with the customer, making them feel valued and heard. Offering a replacement or modification also provides a tangible solution that can enhance the customer's experience, potentially turning a negative situation into a positive one.

This choice effectively aligns with best practices in the hospitality industry, where customer satisfaction is paramount. It directly addresses the customer's needs and demonstrates a willingness to ensure their dining experience is enjoyable.