What is the protocol for handling a customer who appears intoxicated?

The correct answer is focused on the protocol of responsibility and safety when dealing with customers who may be intoxicated. Refusing service is a crucial step in ensuring the well-being of the customer and others around them. This approach not only protects the establishment from potential liability but also respects the customer's health and safety.

By offering non-alcoholic options instead, you help the customer stay hydrated, and provide an opportunity for them to sober up without further intoxication. This response aligns with professional standards within the hospitality industry, where the goal is to promote a safe and enjoyable environment for all guests. It demonstrates a commitment to responsible alcohol service, maintaining the safety of patrons, and adhering to regulations regarding alcohol sales.

In contrast, suggesting more drinks would exacerbate the situation and could lead to dangerous outcomes. Serving complimentary snacks might offer temporary relief but does not resolve the impairment issue. Inviting the customer to a private area may offer comfort, but it still does not address the primary concern of drinking behavior. Thus, the most responsible action is to refuse further service while providing alternatives that ensure safety and care for the individual.