What is a recommended practice if a customer is dissatisfied with their meal?

Listening to the customer and offering a resolution is essential in providing excellent service, especially when a customer is dissatisfied with their meal. This approach demonstrates empathy and shows that you value their feedback. By actively listening, you can understand the specific issue that the customer experienced, which enables you to tailor a suitable resolution that may resolve their dissatisfaction, such as replacing the dish, offering a discount, or providing complimentary items. This not only helps in turning the situation around for the customer but also fosters a positive relationship, encouraging them to return in the future. Prioritizing customer satisfaction and addressing their concerns promptly can enhance their overall experience at the establishment.