What information should you include when documenting an incident involving intoxicated customers?

Including all the relevant information when documenting an incident involving intoxicated customers is crucial for several reasons. The date and time of the incident provide context, which is essential for later review and may be used in investigations or legal proceedings. The names of the individuals involved, including both customers and staff, are important for identifying who was present and may need to be contacted for further information or follow-up actions. Documenting the nature of the incident describes what occurred and is vital for understanding the context of the situation, assessing risks, and determining appropriate responses.

Overall, capturing all these elements together creates a comprehensive record that helps ensure accountability, facilitates communication among staff, and supports any necessary actions taken by management or law enforcement.