If a customer appears to be intoxicated, what action should you take?

When encountering a customer who appears to be intoxicated, the most responsible action is to refuse service and notify a manager. This response aligns with legal and safety protocols, ensuring the establishment adheres to regulations concerning responsible alcohol service. Serving alcohol to an intoxicated person can lead to various risks, including health issues, accidents, or even liability for the establishment.

Refusing service is essential because it not only protects the customer but also other patrons and the integrity of the establishment. Involving a manager in the situation ensures that the decision is supported and that any further actions, such as arranging safe transportation for the guest, can be coordinated effectively.

While serving water or offering food can be beneficial in some situations, these actions do not address the immediate concern of the customer being intoxicated and potentially disruptive or dangerous. Ignoring the behavior is also not a viable option, as it can escalate the situation and create liabilities. Therefore, the most appropriate and responsible action is to refuse service and involve management, ensuring a safe and compliant environment for everyone.