How should you respond to a customer requesting a drink made with an alcoholic substitute?

When a customer requests a drink made with an alcoholic substitute, responding by explaining any non-alcoholic alternatives you have demonstrates excellent customer service. This approach shows that you are attentive to the customer's needs and preferences. Providing alternatives can also ensure the customer feels valued and may lead to a positive experience, enhancing their overall satisfaction.

Offering the drink immediately without acknowledging their request for a substitute may not meet their expectations and could result in disappointment if they were looking for a specific non-alcoholic option. Ignoring the request and moving on can create a negative impression, leaving the customer feeling unheard and disregarded. Suggesting a stronger alcoholic drink is counterproductive as it doesn’t address the customer’s initial request and could lead to confusion or frustration, especially if they are specifically looking for a non-alcoholic choice. Thus, presenting the non-alcoholic alternatives establishes a meaningful interaction and strengthens the relationship with the customer.