How should you manage a customer who refuses to leave after closing?

Managing a customer who refuses to leave after closing requires a balance of professionalism and adherence to safety protocols. Politely insisting that they leave is the most effective approach because it addresses the situation directly while maintaining a respectful tone. This option reflects the importance of clear communication in service roles, ensuring that the customer understands the establishment's policies regarding closing time.

If the customer still refuses to comply, involving security is a prudent measure to maintain safety for both staff and patrons, indicating that the situation is being handled appropriately and assertively. This method emphasizes the responsibility of staff to uphold the rules of the establishment while also looking out for the wellbeing of everyone present.

Other choices might lead to potential complications; for example, ignoring the customer could create an uncomfortable situation for others and could lead to safety concerns. Offering a cab or a free drink could inadvertently encourage undesirable behavior and does not address the core issue of the customer not leaving. Thus, the selected approach is the most logical and effective in maintaining a safe and courteous environment.