How can you effectively communicate with customers who have language barriers?

Using clear, simple language and body language is the most effective approach when communicating with customers who have language barriers. This technique minimizes confusion and enhances understanding. By simplifying your language, you avoid complex vocabulary and idiomatic phrases that may not translate well. Incorporating body language further aids communication, as visual cues can convey meaning and context beyond spoken words. This strategy fosters a more positive and engaged interaction, ensuring that customers feel acknowledged and understood despite the language differences.

In contrast, utilizing technical jargon can alienate customers who may not be familiar with the terminology, and ignoring the barrier can leave customers feeling frustrated and disconnected. Speaking loudly and slowly might create a perception of condescension and does not address the core issue of language comprehension.